Shipping policy.

When your order ships

We ship within 8 weeks of your order. Your coffee is roasted and packaged in Jamaica after you order, then shipped to you direct from the island. Nothing sits in a warehouse waiting for you, because there is no warehouse.

The window is shown before you pay. If we cannot meet it, you can cancel for a full refund.

If we are late

If we cannot ship within 8 weeks, we will contact you before that date, without you having to ask. You will have two choices:

• Agree to a new date, which we will name, or
• Cancel the order for a full refund.

Refunds for a missed shipping date are issued within 7 working days for payments other than credit, or within one billing cycle for credit-card payments.

If we cannot reach you or you do not reply, we cancel the order and refund you.

Estimated dates can move

Ship dates depend on harvest arrivals, roasting schedules at origin, and international freight. Where an estimate changes, we tell you and the choices above apply.

Where we ship

We ship to the United States only. Every order ships direct from Jamaica, which makes each one its own customs entry, and we do not open a destination until we can quote its duty honestly at checkout.

Shipping cost and tax

Any shipping charge and any sales tax we are required to collect are shown at checkout before you pay. There are no charges after checkout.

Address errors

We ship to the address you enter at checkout. If it is wrong, tell us before the order ships and we will change it. Once a parcel is with the carrier we cannot redirect it, and a parcel returned to us as undeliverable is refunded minus the outbound shipping we actually paid.

Damaged or wrong on arrival

If your coffee arrives damaged, or it is not what you ordered, tell us within 14 days of delivery with a photograph. We replace it or refund it, your choice. You do not pay to return anything, and this does not count against the first-bag guarantee in our Refunds and Returns Policy.

Contact

Write to us at thepour@berrova.com.